PLEASE NOTE: We are currently under Tier 2 restrictions and ARE therefore able to accept guests from both Tier 1 & Tier 2 areas. However, we are unable to accept guests from areas currently in Tier 3 unless travelling for work, caring responsibilities or other permitted reasons. During the Christmas Covid period (23 to 27 December) we can accept bookings from any Tier.
This document has been pulled together to illustrate best practice and advice from various sources which we have been following since reopening on 4th July.
The Bailey Holidays consists of a self-contained Holiday Cottage, a Shepherd’s Hut with separate private garden and 2 BnB rooms in the owners’ main residence. General policies and procedures will be outlined first, followed by accommodation specific policies and procedures.
General policies and procedures
Upgraded cleaning & sanitising protocols based on medical practices approved by the World Health Organisation (WHO) and Public Health England (PHE).
Surface cleaning in common areas – the hallway, staircase, banisters, corridors, door handles, dining room and other common areas are sanitised in line with protocols, products and medical frequency.
Room sanitising – we use highly effective cleaning products on all surfaces, objects and decorative items, and clinically proven protocols for laundering textiles (certified external laundry used for bedding and new WHO procedures followed for towels and dressing gowns including washing temperatures and stock rotation guidelines). PHE guidance on room ventilation between guests is followed. Any soft bed headboard will be covered per booking if the gap between bookings is less than 3 days and all cushions will be removed.
Kitchen and utensil sterilisation – using cleaning products and practices in line with FSA protocols.
Food & Beverage services tailored to the current situation.
To minimise risks, we have adapted our processes for ordering, preparing, delivering and consuming food & beverages.
Food safety – we are reducing product handling and human contact during both preparation and delivery, by using single-use packaging and drop off / pick up processes for breakfast.
Social distancing measures (2 metres separation) will be preserved at all times
Redesign of common areas – furniture has been moved, in line with new legislation, to help guests maintain social distance.
Personal safety equipment & protocols
Safety and sanitising equipment for guests – access to sanitising gel and masks during their stay.
Employee protection – staff have access to the equipment needed to do their work with maximum health guarantees.
Accommodation specific policies and procedures
The Shepherd’s Hut benefits from a very secluded location with separate front and back access and a private garden. Social distancing will be maintained at check in with all the above general policies and procedures applying at all times. If guests require the optional breakfast hamper this will be prepared and delivered externally to the Hut for collection at a pre-determined time.
The Holiday Cottage also benefits from a totally separate location with its own separate access. Social distancing will be maintained at check in with all the above general policies and procedures applying at all times.
Bed & Breakfast
BnB guests will have separate check in times and social distancing will be maintained at check in. Guests access the property via the large red front door which will be sanitized frequently throughout the day with additional hand sanitiser provided in the hallway as soon as the property has been accessed.
The large hallway, wide staircase and large landing are ideal to enable guests to socially distance effectively if they should need to access these areas at similar times.
The guest lounge will be used by one set of guests at a time. Both of the BnB rooms have a private bathroom.
Breakfast will be organized in sittings on a first come first served basis and 1 hour apart to ensure only one set of guests accesses the dining room at any one time. The dining room will be sanitized between sittings. Breakfast will be served through a hatch for collection.
We hope this document gives you the reassurance that a full risk assessment has been undertaken. Even before this crisis emerged our cleanliness score on Booking.com was rated by guests at 9.9 out of 10 (see below) so we are extremely confident that we are well placed to provide a safe and enjoyable post Covid 19 holiday experience to our guests.